Refund policy

Effective Date: 20 May 2026

At M.Yousaf Collections, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the return process.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The return request is made within 1 day of receiving your order.
• The product is unused, unworn, and in its original condition.
• The item is returned with all original packaging, tags, manuals, and accessories (where applicable).
• A valid proof of purchase or order number is provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must submit a return request within 1day  from the date the order is delivered.

Requests received after this period may not be eligible for a return or refund.

3. How to Request a Return

To initiate a return:

1. Contact our customer support team at myousafcollections@gmail.com
2. Include your order number and the reason for the return.
3. If applicable, attach clear photos of the product and packaging.
4. Wait for return instructions before sending the item back.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once your returned item is received and inspected:

• We will notify you whether your return has been approved or rejected.
• If approved, your refund will be processed to your original payment method or another agreed method, where applicable.
• Refunds are typically processed within 2days after the returned item has been inspected and approved.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchange Options

If you received the wrong item or would like to exchange an eligible product for a different size, color, or replacement (subject to availability), please contact us within 2days of delivery.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer a refund or store credit, where applicable.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

• Notify us within 1day of receiving your order.
• Provide your order number along with clear photos or videos showing the issue.
• After verification, we will arrange an appropriate solution, which may include a replacement, exchange, refund, or another suitable resolution.

Please do not dispose of the product until our support team has reviewed your claim.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Products that have been used, worn, washed, or altered.
• Personalized or custom-made items.
• Gift cards or digital products (if applicable).
• Clearance, final sale, or promotional items marked as non-returnable.
• Products returned without original packaging or essential accessories.
• Hygiene-sensitive items that have been opened or used.

8. Return Shipping Costs

Unless the return is due to our error (such as receiving the wrong, damaged, or defective item):

• Customers are responsible for the cost of returning the product.
• Original shipping charges are generally non-refundable unless required by applicable law or where the return is due to our mistake.

If we approve a return due to our error, we will cover the reasonable return shipping costs or provide a prepaid return method where available.

9. Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.

10. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Store Name: M.Yousaf Collections
Email: myousafcollections@gmail.com

Our customer support team will make every effort to resolve your concern promptly and fairly.